Last update: Apr 9, 2025

Privacy Policy

At Concierge First, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or contact us directly. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • We collect personal information that is necessary to provide you with high-quality travel planning and concierge services. This may include:

    1.1 Personal Details

    • Full name

    • Email address

    • Phone number

    • Postal address

    • Date of birth

    • Passport and visa information

    1.2 Travel Preferences & Booking Information

    • Travel destinations

    • Accommodation preferences

    • Flight, hotel, and transfer details

    • Special requests (e.g. dietary, accessibility)

    1.3 Payment Information

    • Billing address

    • Payment card details (processed securely through our payment provider)

    1.4 Technical Information

    • IP address

    • Browser type

    • Device type

    • Usage patterns through cookies and analytics tools

2. How We Use Your Information

  • We use your information to:

    • Manage and coordinate travel bookings and concierge requests

    • Provide personalised travel recommendations

    • Communicate with you regarding itineraries, confirmations, and updates

    • Offer customer support

    • Send promotional offers (with your consent)

    • Improve our website and services

    • Comply with legal obligations

3. Sharing Your Information

We only share your data where necessary and with trusted third parties, such as:

  • Airlines, hotels, private transport providers, and other travel service providers

  • Payment processors (for secure handling of transactions)

  • IT service providers and software platforms we use to operate our business

  • Legal or regulatory authorities when required by law

We do not sell or rent your personal information to any third parties.

4. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

All payment transactions are encrypted and handled through secure channels.

5. Your Rights

As a UK resident, you have the following rights:

  • Access – Request a copy of the data we hold about you

  • Rectification – Request correction of inaccurate or incomplete data

  • Erasure – Ask us to delete your personal data in certain circumstances

  • Restriction – Request limits on how we process your data

  • Objection – Object to processing based on legitimate interests

  • Portability – Request that we transfer your data to another service provider

To exercise these rights, please contact us at privacy@conciergefirst.co.uk.

6. Cookies and Tracking

Our website uses cookies to provide you with a better browsing experience, analyse traffic, and serve relevant ads. You can control cookie settings through your browser.

More information is available in our Cookie Policy.

7. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. We recommend reviewing this policy periodically.

9. Contact Us

f you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Concierge First
Email: info@concierge-first.com
Phone: +447368599459
Address: Concierge First, London, United Kingdom